Even before the Post Office’s current problems, stemming from a requirement for prepayment into retirement programs, it hadn’t been a place you wanted to business with. It has been the butt of jokes for years about their service record:
- Slow service at the counter
- Lack of technology for payment
- Package and letter handling disasters
- Attitude of workers toward the public
The USPS was pretty much a monopoly for years. As such, it engendered all the bad habits of a monopoly; the attitude that since you couldn’t get the same service elsewhere they knew you were stuck with the system. Granted, the United States has had the privilege of low costs for mailings for over a century. And it does still turn a profit.
But changes came fast and furious. Private enterprise had trouble keeping up. Could anyone actually expect a bureaucratic behemoth like the postal service to be any better? Or even as good as? Now revenues are dropping as more the post office’s work goes online. Talk about a new sense of convenience and efficiency…just what we humans like – everything made easy. Why go somewhere that went out of its way to make it hard to do business?
Even now, when I can see some workers trying to make a better effort at customer service, too often the post office doesn’t seem to be able to convince all their workers that the post offices future lies in being of great service. Now the USPS has another trouble of private enterprise: not enough revenue to pay for more workers, training, and technology to pull itself back to the top.