Tag Archives: first call resolution

eBook: First Call Resolution

This ebook gathers up the blog posts from The PhaseWare Files that talked about first call resolution, or FCR, a primary metric for customer support and call centers. The better the FCR, the better the customer satisfaction, the lower the costs for customer service. And the more time to spend on the thornier issues.

Click here to download: Customer Support Metrics 101: First Call Resolution

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